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October 20, 2016 By Helen Brown Leave a Comment

The Office Candy Dish

m-m-mosaic-2There’s nothing quite like the allure of a piece of chocolate at around 3 o’clock on a Thursday afternoon. Getting up from your chair, stretching a bit, and walking down the hall (or from the 3rd floor to the ground floor) is totally worth it.

Especially if the candy is free, and there’s a friendly face to talk to for 5 or 10 minutes before you head back to your office.

Who wouldn’t go for that?

I’ve yet to meet a fundraiser who isn’t game.

Which is great, because I’ve heard many a prospect researcher lament that getting meetings with frontline fundraisers is a tough task. Sure, they’re out on the road a lot (that’s their job, after all!).

But we like to hear how our research efforts turned out, right? We want to know if our estimates were right, or even close. We want to know if the information we found was helpful. Useful. Or totally off the mark.

But getting that kind of feedback can be tough. When a fundraiser comes back from their trip, they’re on to the next thing. Briefing a researcher probably isn’t tops on their to-do list, especially if they have 15 contact reports to write.

A fundraiser may not even know that a face-to-face how-did-the-meeting-go? download is something their research partner wants to be on their to-do list.

We researchers tend to be an introverted crowd, and meetings aren’t our thing, so we might not suggest it. Also we’re up to our eyeballs in research requests and event briefings so we probably wouldn’t want another scheduled half-hour meeting anyway.

But a 5 minute catch up? That’s completely do-able. But how to engineer it? Hmmm.

A candy dish works special magic.

Around 2 o’clock in the afternoon, candy dishes start sending out invisible vibes to people near and far. By 3:00 it’s got one of those silent dog-whistle things going. And if there’s a particular person you’d like it to call to, you can always help it out.

Maybe you haven’t seen Regional Gift Officer Dave in a while. I hear Dave is a sucker for Dum Dums. I’m pretty sure Patty the VP’s favorite candy is chocolate-covered peppermint. You get the idea: Sweeten the pot.

Candy’s always a good topic for conversation, too, so if you don’t know someone’s preferences, it’s pretty easy to get them talking about it. It’s a good bonding topic. And nobody doesn’t like candy.

A few observations and some advice from my own experience

  • I know setting up a candy dish involves an outlay of cash, but you can always grab post-Halloween/Christmas/Valentine’s Day/Easter two-for-ones. Candy has a pretty sweet shelf life, too, but if the cost ever becomes burdensome, stop the second you feel resentful at being its sole provider. Trust me, it will show in your face and defeat the purpose.
  • If you don’t want to be the only one to shell out the cash, you could pool the cost within your department-mates and/or talk to your manager. If you try a candy dish as an experiment and you’re seeing results (like stronger relationships, increased collaboration, better information flow, reduction in low-priority research requests, and an increase in targeted/strategic information requests, for example), make a case for it becoming an occasional department budget item.
  • Put the candy dish out of your own reach but not too far away (like in a central area). It should be close enough that you can reasonably start conversations but far enough away that you can ignore the temptation.
  • Rotate the person in your department that has the dish on their desk or in their office. Everyone should benefit from the additional contact with others – and it’s a great way for the shyest amongst us to have help starting conversations.

A candy dish is a gracious, fun conversation-starter. Give it a try and see if it helps forge stronger, sweeter relationships between you and your colleagues.

Special hat tip to my friends in Research at TCU for the blog post idea!

Filed Under: Career development, Research Department Success Tagged With: candy dish, prospect research, relationship building, TCU

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Josh began his career in development as the Phonathon Coordinator at Keene State College. He then worked at non-profit consulting firm Schultz & Williams in Philadelphia.

He started his research career at the University of Pennsylvania as a Research Assistant in 2005. He then moved over to the Wharton School of Business, where he became the Associate Director, Research and Prospect Management. Josh joined the Helen Brown Group in 2016.

Josh is also a Colorado licensed Realtor and graduate of Lehigh University.

In March 2017, Kristina joined the Helen Brown Group as a Research Associate. Before joining HBG, she was the Research Manager at Pratt Institute in Brooklyn and an Associate Manager of Prospect Research at City Harvest, a food rescue organization. Kristina started her non-profit career as a legal assistant at the Metropolitan Museum of Art in 2004.  She is a member of Apra and Apra Greater New York. She was Apra Greater New York’s Director of Programming from June 2014 to May 2016. Kristina graduated from The University of Chicago and the Bard Graduate Center.

Grace began her career in development in 2001 as Executive Assistant to the Chief Development Officer with Brigham and Women’s Hospital (BWH), a Harvard Medical School-affiliated academic medical center.

In 2003, she became a prospect researcher for the BWH principal and major gifts team and spent the next 11 years in various research positions with BWH, culminating as Assistant Director of Prospect Research. She has been affiliated with The Helen Brown Group since January 2014.

Heather began her career in 2002 as a prospect research coordinator for the Rocky Mountain Elk Foundation and then moved to Carroll College in 2004.

In 2005, Heather began working on her own as a freelancer and eventually started her own consulting firm, Willis Research Services, in 2007. She joined The Helen Brown Group in 2012.

Heather is a member of the Association of Professional Researchers for Advancement and the Montana Nonprofit Association.

Jennifer began her career in development at her alma mater, Wheaton College, where she was an administrative assistant for the major gifts department.

She joined The Helen Brown Group in March 2008. She earned a master’s degree in library science from the Southern Connecticut State University in May 2009. Jennifer is a member of APRA and NEDRA.

Rick has been a member of the Helen Brown Group team since 2005. Prior to joining HBG, Rick was director of research at St. Paul’s School in Concord, New Hampshire. Rick has worked in development since 1996, both in prospect research and major gifts fund raising. His experience includes the University of Vermont, Phillips Exeter Academy and St. Paul’s School.

Rick is past president of NEDRA and is a member of and frequent volunteer for APRA.

Josh began his career in development as the Phonathon Coordinator at Keene State College. He then worked at non-profit consulting firm Schultz & Williams in Philadelphia.

He started his research career at the University of Pennsylvania as a Research Assistant in 2005. He then moved over to the Wharton School of Business, where he became the Associate Director, Research and Prospect Management. Josh joined the Helen Brown Group in 2016.

Josh is also a Colorado licensed Realtor and graduate of Lehigh University.

Mandi has worked in prospect research and management since 2006. She began her development career as a research analyst in development research at City of Hope, an NCI-designated comprehensive cancer center in Los Angeles. From there, she became the manager of prospect development at Huntington Memorial Hospital, a community hospital in Pasadena, CA. Most recently, she was the associate director of prospect research and management at Occidental College, a private liberal arts college in LA.

Mandi has a BA degree in print journalism from Southern Methodist University and a master’s degree of library and information science from UCLA.

She joined the Helen Brown Group in May 2019.

Kelly began her career in development in 2008 as an administrative assistant in Major Gifts at Wheaton College.

In 2010, she became a research analyst at Dana-Farber Cancer Institute in the Division of Development & Jimmy Fund as part of the prospect identification team. Kelly joined The Helen Brown Group in 2013.

She is a member of APRA and NEDRA.

Jayme began her career in development in 2008 at the Rutgers University Foundation, where she spent the next seven years, first in prospect management and then prospect research. She spent several years at Monmouth University as their senior prospect research analyst, working with the fundraising staff, university president, and top leadership. She has worked as both a volunteer and consultant for non-profits in the areas of research and writing.

She earned a bachelor of arts degree from Drew University and a master of communication and information sciences from Rutgers University. She is a member of APRA.

Jayme joined The Helen Brown Group in April 2019.

Julie has managed finances for The Helen Brown Group since its founding.

In her spare time, she is an editor for the PBS series Masterpiece at WGBH. Julie was nominated twice for an Emmy award for her work on the PBS show Zoom.

Heather began her career in development in 2001 as a prospect researcher for National Wildlife Federation (NWF). She was with NWF for more than thirteen years, including nearly five years as director of research and analytics. Heather is a former secretary of the board of directors of APRA-Metro DC.

She joined The Helen Brown Group in October 2014.

David began his career in development at The Gunnery school in northwest Connecticut in 2011, where he worked in database management and prospect research. Subsequently, he joined the College of Saint Rose as a development research analyst before leading Albany Medical Center Foundation’s prospect research efforts as Associate Director of Prospect Research. He has a Bachelor’s Degree in Sociology from Siena College and is a member of APRA and CASE.

Michele began her career in development in 2012 when she joined the UC Berkeley corporate and foundation relations team as a development analyst. She spent a year and a half at Cal before returning to UC Davis as a prospect analyst. She was with the prospect management and relations team at UC Davis for almost three years prior to joining the research and relationship management team at George Washington University as a Senior Prospect Analyst in 2016.

Michele received her BA in creative writing from Florida State University and her MA in higher education leadership from CSU Sacramento. She currently resides in Northern Virginia, is a member of Apra International, and serves as the social media chair for Apra Metro DC. Michele joined The Helen Brown Group in July 2018.

Kenny has worked in development since 1999 and has been involved in prospect research since 2002. Prior to joining The Helen Brown Group, he was the director of

Prior to joining The Helen Brown Group, he was the director of donor and prospect research at the United Way of Massachusetts Bay. Kenny is a member of APRA and NEDRA.

Angie has worked in development since 2002, partnering with a wide range of nonprofit institutions. She began her professional career at Vanderbilt University in research and prospect development.

She has also worked with a number of community nonprofits in front-line fundraising, grant-writing, and event management. Angie holds an MPA in Nonprofit Management from the Indiana University Lilly Family School of Philanthropy and a BS in Journalism from Middle Tennessee State University. She resides in Nashville, Tennessee, and is a member of AFP Nashville and APRA MidSouth, where she has been active on the executive team.

She joined The Helen Brown Group in October 2015.

Tara began her career in development in 2002 on the major gifts team at Simmons College, where she ultimately served as assistant director of prospect research.

Since that time, she has worked as a senior research analyst at MIT, as associate director of prospect management and research at the Harvard Graduate School of Education, and most recently as director of development research at Combined Jewish Philanthropies (CJP). Tara originally joined the Helen Brown Group team in 2007 and served as a research associate and ShareTraining coordinator until 2008 – she rejoined the company as a senior researcher in 2013.

Tara currently serves as vice president of the New England Development Research Association (NEDRA), where she chairs the Website and Technology Committee and formerly served as editor of NEDRA News. Tara has also been involved with the Membership Committee, Chapters Committee, and Bylaws Task Force of the Association of Professional Researchers for Advancement (APRA).

Maureen has been a part of the non-profit world since 1991. She started out in annual giving at Harvard Law School and continued her career as director of annual/special gifts at UC Santa Cruz.

In 1999 she made the switch from front-line fundraising to serve as director of prospect research/management at Bentley University and in 2001 began her role as administrator for the North American Foundation for the University of Manchester. She became part of the HBG team in September of 2011.

Helen has been a development professional since 1987. Her previous experience includes The University of North Carolina at Chapel Hill, the Albert Einstein Institution, Boston College, the Harvard School of Public Health and Northeastern University.

Currently she works with a variety of clients to establish, benchmark and re-align research departments; identify major gift prospects; and train researchers and other fundraisers through on-site and web-based training services.Helen is a former member of the board of the Association of Professional Researchers for Advancement (APRA) and is past president of the New England Development Research Association (NEDRA). In 2006 she received the NEDRA Ann Castle Award for service to the prospect research community.

Helen is Special Advisor on Fundraising to the North American Foundation for the University of Manchester and is a member of the board of directors of Factary Ltd. (Bristol, UK). She is a member of NEDRA, APRA, the Association of Independent Information Professionals (AIIP), Women In Development, the Association of Fundraising Professionals (AFP) and Researchers in Fundraising (UK).

Helen is a frequent speaker and has led seminars for a number of professional associations, including Action Planning, AFP, APRA, the Council for Advancement and Support of Education (CASE), NEDRA, RIF, the Planned Giving Council of Central Massachusetts, the Georgia Center on Nonprofits, the International Fundraising Congress and Resource Alliance.

Helen is also co-author (with Jen Filla) of the book, Prospect Research for Fundraisers (Wiley & Sons, 2013).

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