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September 24, 2020 By Helen Brown Leave a Comment

4 Mid-COVID tasks that get you ahead

Hi there, and welcome back to the Intelligent Edge: mid-COVID edition.

While we’re hopeful that at least one of those 50-odd vaccines in development will work – and that it really will be ready early in 2021 – that’s still half a year away.

So, now’s a good time to take realistic stock of where we’re at, see what we can do to make the most of right now, and plan as best we can to make things easier for ourselves next spring and mitigate future disruption.

From prospect development and operations perspectives, what might that mean?

Top prospect checkup

Well, first, we’re all keenly aware that the pandemic has impacted businesses – so many businesses – in a negative way. Now is a really good time to do a quick scan of your top 25-50 prospects (for large organizations, that would mean the top 25-50 in each major gift officer’s portfolio).

  • How has their financial situation changed, if at all? Recalculate ratings accordingly.
  • Is your donor in a fairly stable (or growing) industry right now? Can you code that for pulling reports?
  • Have they made any recent large gifts, either to your nonprofit or to another?
  • Do they have a donor advised fund? If so, it is noted/coded in your database?
  • Check the obituaries to see if there has been a recent death in their family (which, I know. It’s just unbelievably sad that we need to do this, but it’s important).

End-user check-in

It’s not just our donors and their companies that have been impacted. We have been, too, of course. Everybody’s needs have changed. No matter what your position, now is a good time to check in with your supervisor and other end users to be sure that the reports and information and work you’ve been producing is still helping drive things forward for them.

  • Do they need less information because concentrating on large reports is tough right now?
  • Do they need the information bulleted, or in prose, or in an audio memo, because it’s easier for them to absorb?
  • Do they need different information? Is something else about their prospects more important than it used to be?

We’re not in the same-old same-old anymore. We’ve all changed, and our needs have all changed. Check in to see how you can meet the new needs that exist.

 Data hygiene checkup

If you’re having  trouble concentrating, now is a really good time to do mindless data hygiene tasks. You know, the ones you’ve been putting off. Crank up the music and get them done.

For example: Currently in your database in the company field for 38(0)(00) of your constituents, I can say with some certainty that there are a nearly-equal number of permutations of the same company name. Goldman Sachs. Goldman Sachs Group. THE Goldman Sachs Group. Goldman. GS. GSG. Goldman Sacks.

If you fix those now when a fairly auto-pilot task is just the ticket, in the future when you want to pull a report to answer the prospecting question “hey, just how many constituents do we have that work at Goldman Sachs?” you won’t get that sinking “UGH! I have to put in 38(0)(00) different queries!” feeling.

Also, if you haven’t looked at your data entry policies (or written them at all), now is a good time to do that, so that you avoid those messy name permutations (and any other data inconsistencies) in the future.

Ethics, Due Diligence, and The Law

Was your organization affected by the Blackbaud breach? Did it catch your team flat-footed when you tried to figure out how – or if – you needed to respond or send a notification to your constituency?

Did you write down the policies and procedures you learned through that process? Do you now have someone in your organization who is responsible for managing the process and/or response when something similar happens again? If not yet, do that now.

(If you’re not a Blackbaud client, have you gotten in touch with your database vendor to find out what precautions they’re taking to avoid placing you in the same situation?)

The first lawsuits that sprang up in the Blackbaud data hijacking situation were aimed solely at the company. However it was announced this week that a new lawsuit, Cohen v. Blackbaud Inc,. also names Harvard University, Bank Street College of Education, and the Lower East Side Tenement Museum as defendants. (More information here$ and here).

There are probably more lawsuits to come. As prospect research professionals, we can help our fundraising teams stay on top of the news as it comes out.

We also tend to be the ones who are on the front lines of ethics, due diligence, and conforming with the laws that pertain to information-gathering and fundraising. These aren’t the most gripping topics, but they are important.

Can you discuss with leadership and opportunities for your team to gather for lunch-and-learns around ethics and data security? What does your team need to know to be prepared for a data breach, or to be sure you’re compliant with laws and ethics requirements?

What are you working on?

So those are just a few ideas for (actually really important) things you can do right now to stay ahead of the game and be prepared for the next few months. What are you doing right now to be prepared? Share it in the comments and bring your ideas to others!


If you want to hear more about ethics, due diligence, the law, prospect development, and how you can start those discussions in your nonprofit, join me at the APRA-MN virtual conference on October 20!

Filed Under: Campaign Success, Due Diligence, Fundraising Ethics, Research Department Success, Strategic planning Tagged With: strategic planning

May 14, 2020 By Helen Brown Leave a Comment

Healing Bruises

I color-code the meetings on my calendar so that I can quickly see what’s coming up. Maybe you do, too?

It used to be mostly a combination of yellow (phone/Zoom meeting), blue (in person meeting), green (personal appointment) and purple (birthday/anniversary). Looking at my calendar today, it’s all yellow and purple, like my calendar is bruised.

It is, of course. We’re all bruised right now.

Except…

Yesterday was the sixth (and last) HBG Book Club meeting to discuss the very wonderful book by Hans Rosling called Factfulness. (Seriously, go read this book). My colleague Jayme is going to share her book review of it soon for Apra Connections and for this blog, but don’t wait for that. There are 25 of us in the book club, and every single one of us found this book had specific, useful ways to help us manage the information (and disinformation) that surrounds us.

Not only that, but Rosling, who died in 2017, was gob-smackingly prescient in predicting how this COVID pandemic would go down. That discussion was in the last chapter, so our conversation yesterday was a barn-burner on current events and how Rosling would have reacted to them.

As I watched 20 faces smiling and nodding and looking intense and debating and sharing, I thought about how much this pandemic has already changed things and is going to change them even more.

Take Zoom, for example. Five months ago, millions of people had never used it. Now almost everybody’s a Zoom user. We use it for work, and we use it in our personal lives now instead of static communication methods like email or Facebook so we can actually have the one-on-one conversations (or coffee! or friends “over” for cocktails!) that we’re all starved for now.

It’s amazing to think about how shockingly fast Zoom adoption went from zero to 100mph.

Those millions of new adopters include parents and grandparents and aunts and uncles – folks who are right in the middle of the (our) major-donor demographic. We in fundraising didn’t need to teach them a new technology to reach them; they’re already there, and they’re invested learners using it to talk with people they love.

Looking around the book club Zoom room, I realized that the virtual room wasn’t a substitute for an experience, it was a real thing on its own. People spoke in front of virtual backgrounds that meant something to them, and we were able to learn more about them and enjoy commonalities in discovering their chosen backgrounds. Kids and cats and significant others wandered in and out sometimes, and we took the opportunity to use those moments to actually get to know each other better.

We’ve lost a lot, but we’ve gained some things as well.

We’re going to emerge from this COVID-time very different people, working in very different work situations. What happens to all of those office spaces if we discover we no longer need them? Do they remain empty, or do we use them for something else entirely? What about all of the cars we don’t need if we’re no longer commuting? Do those driverless electric car ride-sharing services become a reality sooner? What will schools and colleges and universities look like?

The full impact on our personal lives and work environments and global climate have yet to be imagined. Six months ago was the era BC (Before COVID, of course). Right now we’re in a sort of no-man’s land. The post-pestilentia AD period may be in another 12-18 months, if all things go well.

We’re living through one of those historic periods like the major events we studied in school. It’s a time that historians a hundred years from now will study in detail and lecture on. It’s both terrifying and exciting. What’s next?

Inaction isn’t an option

How is your research department, your fundraising department, and your nonprofit getting prepared for the AD period?

These are things we’re thinking about here at the Helen Brown Group. Thinking about what the future might look like, and how we will help our clients meet those new challenges. Tools like Zoom and technology like fundraising analytics and machine learning and artificial intelligence will provide many of the exciting opportunities for us to navigate this new world…

…especially if we take advantage of the lessons we’re learning about how to use that technology to bring us closer to each other and help heal our world’s bruises.

Filed Under: News, Strategic planning Tagged With: strategic planning

June 7, 2018 By Helen Brown 1 Comment

Planting a tree

Back in July of 1907, an American named Lawrence Johnston bought an English manor house for his mother, Gertrude. Built in the 1600s, the house and its surrounding 287 acres of mostly farmland were a suitable place for Johnston to try out an experiment.

Over the next seven years (before he went off to serve and return from the Great War), Johnson and a small team of staff created something new at Hidcote Manor: a master outline for a garden containing a variety of rooms and vistas that would showcase the flowers, bushes, trees, and shrubs there, as well as the topography of the land. [Read more…]

Filed Under: Career development, Strategic planning Tagged With: fundraising, Hidcote, National Trust, prospect research, strategic planning

April 10, 2011 By Helen Brown Leave a Comment

Building Alliances for Nonprofit Success

Last month I had a great conversation with my friend Ellen Winiarczik about her strategic planning work with nonprofits.  Our two worlds run parallel to each other most of the time; while my team and I are usually helping an organization find funding sources, Ellen deals more with making sure that a nonprofit is structurally strong, that the organization is prepared to meet its mission and that its board has a firm grip on the rudder.  I asked Ellen to share a few words about her work and how our worlds collide (in a good way!) with each other.

Ellen and Helen

For 13 years I’ve run a firm that consults with nonprofits, foundations and government agencies, large and small, in strategic planning and implementation, resource investment, program evaluation, leadership and fund development as well as inclusive excellence.  I just returned from a 12 day exchange visit with leaders of US nonprofit organizations visiting their counterparts in charities of all flavors in the Republic of Ireland and Northern Ireland.  These visits that I lead every year are designed to create lasting relationships and learning opportunities amongst far-flung peers, and they’re always an enlightening and wonderful experience for all of us.

While our economy is showing small signs of recovery, it’s clear that an Irish banking collapse and an over-extended government calling for austerity measures means cut backs for everyone there, especially for nonprofits depending upon government programs and funding.

Every nonprofit organization no matter where you are needs to chart a steady course for their future.  Those that are the strongest, even in difficult times, find ways to strategically engage board members, staff, volunteers and stakeholders to guide the organization’s future by making concrete goal-driven plans to ensure success.

They do this in part by sharing mission and operational clarity that spans across the organization at all levels.  This phenomenon occurs when good communication exists, vertically and horizontally, and everyone is consulted about strategic plan creation and reasonable goal setting.

Strategic planning, according to BoardSource, the leading US information-sharing organization for nonprofit leadership, requires both thinkers and doers and must meet the needs of a wide variety of stakeholders.  If [any] are left out of the process, the final plan tends to serve the needs of a few who may not be fully aware of the actual impact of their decisions. The BoardSource website goes on to outline the different roles for each of the key players in this equation.

Board members govern the organization and set policy as well as outline strategic organizational direction.   Boards deal with multiple priorities including organizational governance, investment and spending policies, and programmatic direction.  Clearly board members need to have a keen eye on ensuring that financial resources are always available to support key programs that carry out the organization’s mission.

Executive leadership provides the data necessary to inform the board and works in tandem with the board to craft reasonable (or even lofty!) strategic plans.  Operational data includes specifics on all resources needed to run and sustain operations with enough in the bank for adverse situations (in a perfect world, 6-12 months).  This information is optimally sourced from all departments and outlines an organization’s current direction with solid operational data to inform and support key growth opportunities.

With data in hand executive leadership and board members feel confident that they have all the right information to make key strategic planning decisions that includes anticipating how much money, personnel, and facilities are needed to support existing operations, and grow, if desired.

But what if an organization has key roles such as development (fundraising) that are not invited to participate in the process?  In my experience, this happens all too often.  Here’s where effective communications including relationship building and strategic outreach as well as a healthy dose of data to support the development office’s real or potential impact on the bottom line come in handy.

Sometimes, though, it’s simply a case of the board and executive leadership not being aware of development’s expertise.  For example, I worked with a small organization on strategic planning a few years ago.  This organization was embedded in a larger, higher education institution, but hadn’t engaged in conversation with the fundraising staff of the parent institution during their 5 year existence.  While highly autonomous this small organization neglected to realize that they had larger institutional resources to leverage in securing future programmatic success.  Once they forged those relationships, key funders were quickly identified and became engaged as supporters.

Steering a clear course in these economic times can be unnerving. Boards, CEOs, and fundraising staff have the opportunity to create a strong team with which to weather the storm together.  As spring moves into summer it’s beginning to look like our economy may have some small squalls to navigate.  Nonprofits need to stay true to their course and communicate across the organization to accomplish their strategic outcomes for stability and growth.

Ellen Winiarczyk is President of Win-ar-zic & Associates in Denver, CO.  Her firm specializes in strategic planning, leadership development and evaluation for nonprofits and foundations.  She is on LinkedIn at http://www.linkedin.com/in/ellenw.

Filed Under: Campaign Success, Career development, Strategic planning Tagged With: BoardSource, fundraising, nonprofit board development, strategic planning

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David’s career in prospect research began in 2009, as a graduate research assistant at the Shippensburg University Foundation. In 2011, He became a development researcher for the University of Virginia. In 2015, David became assistant director of prospect research at the University of Baltimore, serving for 3 years. Recently, he was the director of development for Trees Forever. David Joined the Helen Brown Group as a research assistant in January 2020. He earned a B.A. in Theater at Indiana University of Pennsylvania and a M.A. in Applied History at Shippensburg University. David is a member of APRA and APRA Great Plains.

Kenny has worked in development since 1999 and has been involved in prospect research since 2002.

Prior to joining The Helen Brown Group, he was the director of donor and prospect research at the United Way of Massachusetts Bay. Kenny is a member of APRA and NEDRA.

Tara first began her career in development in 2002 supporting the Major Gifts department at Simmons College, and ultimately went on to serve as Assistant Director of Prospect Research. Since that time, she has also worked as a Senior Research Analyst at MIT, as Associate Director of Prospect Management and Research at the Harvard Graduate School of Education, and as Director of Development Research at Combined Jewish Philanthropies (CJP).

Tara originally joined the Helen Brown Group team in 2007 and served as a Research Associate and ShareTraining coordinator until 2008 – she rejoined the company as a Senior Researcher in 2013 and was promoted to her current role in 2018.

She has been an active volunteer with NEDRA for many years and served on the board of directors from 2010-2016. During her time on the NEDRA board, she served in many different roles, including terms as Vice President, Secretary, Chair of the Website and Technology Committee, Chair of the Volunteer Committee, and as Chair and Editor of NEDRA News. She is currently a member of the NEDRA Bootcamp faculty. In addition, Tara has also been involved as a volunteer with Apra, serving stints on the Membership Committee, Chapters Committee, and Bylaws Task Force.

Angie began her career in development in 1999 at Virginia Tech in Corporate and Foundation Relations and later in prospect research at the University of Connecticut Foundation.

A graduate of the University of Tennessee at Martin, her experience includes grants management at the University of South Carolina, program evaluation for South Carolina Research Authority and human resources analysis for Nissan North America.

She returned to development in 2007 and worked in various prospect research positions at Vanderbilt University, including Associate Director. She was named Director for Vanderbilt University Medical Center’s research office in 2015, and joined The Helen Brown Group in 2016.

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Josh began his career in development as the Phonathon Coordinator at Keene State College. He then worked at non-profit consulting firm Schultz & Williams in Philadelphia.

He started his research career at the University of Pennsylvania as a Research Assistant in 2005. He then moved over to the Wharton School of Business, where he became the Associate Director, Research and Prospect Management. Josh joined the Helen Brown Group in 2016.

Josh is also a Colorado licensed Realtor and graduate of Lehigh University.

In March 2017, Kristina joined the Helen Brown Group as a Research Associate. Before joining HBG, she was the Research Manager at Pratt Institute in Brooklyn and an Associate Manager of Prospect Research at City Harvest, a food rescue organization. Kristina started her non-profit career as a legal assistant at the Metropolitan Museum of Art in 2004.  She is a member of Apra and Apra Greater New York. She was Apra Greater New York’s Director of Programming from June 2014 to May 2016. Kristina graduated from The University of Chicago and the Bard Graduate Center.

Grace began her career in development in 2001 as Executive Assistant to the Chief Development Officer with Brigham and Women’s Hospital (BWH), a Harvard Medical School-affiliated academic medical center.

In 2003, she became a prospect researcher for the BWH principal and major gifts team and spent the next 11 years in various research positions with BWH, culminating as Assistant Director of Prospect Research. She has been affiliated with The Helen Brown Group since January 2014.

Heather began her career in 2002 as a prospect research coordinator for the Rocky Mountain Elk Foundation and then moved to Carroll College in 2004.

In 2005, Heather began working on her own as a freelancer and eventually started her own consulting firm, Willis Research Services, in 2007. She joined The Helen Brown Group in 2012.

Heather is a member of the Association of Professional Researchers for Advancement and the Montana Nonprofit Association.

Jennifer began her career in development at her alma mater, Wheaton College, where she was an administrative assistant for the major gifts department.

She joined The Helen Brown Group in March 2008. She earned a master’s degree in library science from the Southern Connecticut State University in May 2009. Jennifer is a member of APRA and NEDRA.

Rick has been a member of the Helen Brown Group team since 2005. Prior to joining HBG, Rick was director of research at St. Paul’s School in Concord, New Hampshire. Rick has worked in development since 1996, both in prospect research and major gifts fund raising. His experience includes the University of Vermont, Phillips Exeter Academy and St. Paul’s School.

Rick is past president of NEDRA and is a member of and frequent volunteer for APRA.

Josh began his career in development as the Phonathon Coordinator at Keene State College. He then worked at non-profit consulting firm Schultz & Williams in Philadelphia.

He started his research career at the University of Pennsylvania as a Research Assistant in 2005. He then moved over to the Wharton School of Business, where he became the Associate Director, Research and Prospect Management. Josh joined the Helen Brown Group in 2016.

Josh is also a Colorado licensed Realtor and graduate of Lehigh University.

Mandi has worked in prospect research and management since 2006. She began her development career as a research analyst in development research at City of Hope, an NCI-designated comprehensive cancer center in Los Angeles. From there, she became the manager of prospect development at Huntington Memorial Hospital, a community hospital in Pasadena, CA. Most recently, she was the associate director of prospect research and management at Occidental College, a private liberal arts college in LA.

Mandi has a BA degree in print journalism from Southern Methodist University and a master’s degree of library and information science from UCLA.

She joined the Helen Brown Group in May 2019.

Kelly began her career in development in 2008 as an administrative assistant in Major Gifts at Wheaton College.

In 2010, she became a research analyst at Dana-Farber Cancer Institute in the Division of Development & Jimmy Fund as part of the prospect identification team. Kelly joined The Helen Brown Group in 2013.

She is a member of APRA and NEDRA.

Jayme began her career in development in 2008 at the Rutgers University Foundation, where she spent the next seven years, first in prospect management and then prospect research. She spent several years at Monmouth University as their senior prospect research analyst, working with the fundraising staff, university president, and top leadership. She has worked as both a volunteer and consultant for non-profits in the areas of research and writing.

She earned a bachelor of arts degree from Drew University and a master of communication and information sciences from Rutgers University. She is a member of APRA.

Jayme joined The Helen Brown Group in April 2019.

Julie has managed finances for The Helen Brown Group since its founding.

In her spare time, she is an editor for the PBS series Masterpiece at WGBH. Julie was nominated twice for an Emmy award for her work on the PBS show Zoom.

Heather began her career in development in 2001 as a prospect researcher for National Wildlife Federation (NWF). She was with NWF for more than thirteen years, including nearly five years as director of research and analytics. Heather is a former secretary of the board of directors of APRA-Metro DC.

She joined The Helen Brown Group in October 2014.

David began his career in development at The Gunnery school in northwest Connecticut in 2011, where he worked in database management and prospect research. Subsequently, he joined the College of Saint Rose as a development research analyst before leading Albany Medical Center Foundation’s prospect research efforts as Associate Director of Prospect Research. He has a Bachelor’s Degree in Sociology from Siena College and is a member of APRA and CASE.

Michele began her career in development in 2012 when she joined the UC Berkeley corporate and foundation relations team as a development analyst. She spent a year and a half at Cal before returning to UC Davis as a prospect analyst. She was with the prospect management and relations team at UC Davis for almost three years prior to joining the research and relationship management team at George Washington University as a Senior Prospect Analyst in 2016.

Michele received her BA in creative writing from Florida State University and her MA in higher education leadership from CSU Sacramento. She currently resides in Northern Virginia, is a member of Apra International, and serves as the social media chair for Apra Metro DC. Michele joined The Helen Brown Group in July 2018.

Angie has worked in development since 2002, partnering with a wide range of nonprofit institutions. She began her professional career at Vanderbilt University in research and prospect development.

She has also worked with a number of community nonprofits in front-line fundraising, grant-writing, and event management. Angie holds an MPA in Nonprofit Management from the Indiana University Lilly Family School of Philanthropy and a BS in Journalism from Middle Tennessee State University. She resides in Nashville, Tennessee, and is a member of AFP Nashville and APRA MidSouth, where she has been active on the executive team.

She joined The Helen Brown Group in October 2015.

Maureen has been a part of the non-profit world since 1991. She started out in annual giving at Harvard Law School and continued her career as director of annual/special gifts at UC Santa Cruz.

In 1999 she made the switch from front-line fundraising to serve as director of prospect research/management at Bentley University and in 2001 began her role as administrator for the North American Foundation for the University of Manchester. She became part of the HBG team in September of 2011.

Helen has been a development professional since 1987. Her previous experience includes The University of North Carolina at Chapel Hill, the Albert Einstein Institution, Boston College, the Harvard School of Public Health and Northeastern University.

Currently she works with a variety of clients to establish, benchmark and re-align research departments; identify major gift prospects; and train researchers and other fundraisers through on-site and web-based training services.Helen is a former member of the board of the Association of Professional Researchers for Advancement (APRA) and is past president of the New England Development Research Association (NEDRA). In 2006 she received the NEDRA Ann Castle Award for service to the prospect research community.

Helen is Special Advisor on Fundraising to the North American Foundation for the University of Manchester and is a member of the board of directors of Factary Ltd. (Bristol, UK). She is a member of NEDRA, APRA, the Association of Independent Information Professionals (AIIP), Women In Development, the Association of Fundraising Professionals (AFP) and Researchers in Fundraising (UK).

Helen is a frequent speaker and has led seminars for a number of professional associations, including Action Planning, AFP, APRA, the Council for Advancement and Support of Education (CASE), NEDRA, RIF, the Planned Giving Council of Central Massachusetts, the Georgia Center on Nonprofits, the International Fundraising Congress and Resource Alliance.

Helen is also co-author (with Jen Filla) of the book, Prospect Research for Fundraisers (Wiley & Sons, 2013).

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