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August 6, 2020 By Helen Brown Leave a Comment

Credit where credit is appreciated

On occasion, a prospective client will ask “How much money has your company helped your clients raise?”

That’s a tricky question, because the truly honest answer is, “I don’t know.”

Some clients hire us simply to provide profiles and we don’t usually hear what happens after the fact.

If we’re working with clients on a dedicated basis – meaning that one of our team works with them side-by-side over a period of months or years – it’s a lot easier. We can trace the donations of the people we’ve identified for them and come up with a figure. Or, as happens more frequently, the fundraiser we’re working with calls to celebrate the donation – and that’s like the sun beaming through after a full week of rain. Pure joy.

We also do prospecting projects, of course, by hand and through our Data Insight team. But again, we rarely hear the long-term results of those projects 18-24 months down the road (the usual time from identification through cultivation to gift).

We would love to hear, of course, but as is the way of things, our clients are focused forward, not back.

And also, (going back to the original question), when you work in prospect development you’re entirely at the mercy of the action and skill of the fundraiser, dean, executive director, volunteer, etc., to convert that prospect to a donor. You could identify the Gates Foundation for a world-class malaria and TB charity with a connection to a program manager, but if the fundraiser doesn’t act on the prospect, that research work had zero impact.

Of course, prospect development often does have a huge impact, and there are lots of ways we can measure it, including…

  • Number of new prospects identified
  • Number of prospects identified who went on to make a gift (and why? what did they have in common?)
  • Estimated capacity of newly-identified prospects
  • Number of reports completed
  • Number of prospects rated and assigned

…and more. But those ways are presented in statistics, produced at our desk, provided monthly or annually in a report. Not the most super-exciting reading for the recipient, nor is the report something that generally causes the reader to call the research manager to exclaim their praises. But, you know, those stats can be kind of a big deal.

What we need, especially now, are examples of ways to communicate and celebrate the impact of prospect development.

Many times staffers will hear exciting news about a big gift in office kitchens or hallways before the monthly announcement at the all-staff or major gifts meeting. But with a pandemic going on and all of us working remotely, those moments of shared joy aren’t happening. We’re cut off from colleagues, physically isolated, and working in a vacuum. It’s hard for those moments of celebration to happen. Which means it’s even harder for staff to stay motivated and feel part of the big picture.

So especially now, when those gifts happen, how can leaders share them? How can fundraisers help prospect development folks feel valued? How can PD managers keep their teams motivated? We need to find every way we can. And honestly, the endorphins that flow with sharing that kind of joy is good for all of us, sharer and recipient alike.

How does your team creatively share celebrations now? How do you as a manager make sure that your team stays inspired – and credited – for their part in making those moments of success happen?

Filed Under: Campaign Success, Research Department Success, Strategic planning Tagged With: appreciation, prospect development, prospect research, stewardship

October 10, 2019 By Helen Brown Leave a Comment

A missed opportunity – and how to avoid it

“Ruby Red Horse Chestnut Trees – Backlit blossoms” Photo by Rod Raglin

A few years ago in the late spring I went to a botanic garden and saw a tree in bloom that just knocked my socks off. I love gardens, but I’ve never before just stood staring at a tree for a good five minutes. I knew that if I ever had the opportunity to plant a tree in my garden, that was going to be the one I picked.

Four years later, here I am, looking up the tree on the web, planning the purchase.

Turns out this particular tree, Aesculus carnea or red chestnut, has a few different varieties, including ‘Fort McNair,’ ‘Briotii,’ and ‘O’Neil’s Red.’ I wanted the exact same one, so I contacted the botanic garden to find out which cultivar I’d fallen in love with.

Fell in love

I actually wrote those words in my email to the contact-us email address for the gardening staff: “There is a tree in your garden I fell in love with…”

Now if that’s not a potential donor begging to be asked for a donation, I don’t know what is.

I did get a response – and it was exactly 9 words:

Aesculus × carnea ‘Briottii’

red horse chestnut hybrid

[Responders Name]

As a future tree owner, I was thrilled. As a fundraising professional, totally crestfallen.

“I’m so happy to hear that our Briotii delighted you!” they could have written. “In case you’re ever interested, we have an adopt-a-tree program and you could take care of our Briotti as well as yours!”

I mean, wow. What a missed opportunity.

And honestly, this isn’t a rare case. I think that we in fundraising are all so busy doing what we’re doing that we don’t take the time to think about the other stakeholders within our organizations who could help us.

As fundraising professionals – especially in small nonprofits – we need to do a better job of raising awareness so that everyone on our team recognizes a potential donor engagement situation when it bops them on the nose.

We prospect researchers have maintained for decades that we’re fundraisers, too, even if we’re not usually interacting directly with donors, and I’m pretty sure that any one of us would be prepared to represent if an opportunity came our way.

But there are loads of people in various roles across a nonprofit that interact daily with the general public, with members, volunteers, visitors, students, alumni, grandparents, etc. They all support the fundraising effort, perhaps without even being aware of it.

Every one of those people could benefit from a brown bag lunch from the front-line professionals on recognizing funding opportunities when they fall in their lap. Just as we prospect research pros provide brown bag lunches to educate the front-line teams on what we do, every fundraising shop should do a dog and pony on how to be a great adjunct fundraising team member.

I’m not talking about training staffers to be fundraisers, just noticers with license to help.

I get it, you can’t train someone to care about the sustainability of the nonprofit they work for if they aren’t personally invested. But for those who are invested, raising awareness of how they can help could make a big difference.

And who knows, maybe one of them will contact the fundraising office and say “Hey, I just got an email from a woman with a question about our red chestnut tree. I get the feeling she might be interested in our Adopt-a-Tree program. I’m not sure if she’s already a donor. How should I respond to her?”

Filed Under: Campaign Success, Career development, Prospect identification, Strategic planning Tagged With: stewardship

January 10, 2019 By Helen Brown Leave a Comment

Prospect research can be stewardship’s best friend

Photo by Md. Tareq Aziz Touhid [CC BY-SA 4.0], from Wikimedia Commons

Last week, my colleague Angie Herrington shared a personal stewardship horror story. Bad stewardship is a theme that’s all-too familiar in fundraising, as our industry’s frightening donor attrition numbers witness.

It doesn’t have to be that way. Adrian Sargeant’s eye-opening research (coupled with good old common sense) shows that even the tiniest bit of effort to keep an existing donor has exponential benefits, especially compared to the financial drain of trying to acquire the donor in the first place. It just straight-up saves time and money being, well, good at being good to people who are good to you. [Read more…]

Filed Under: Campaign Success, Prospect identification Tagged With: Adrian Sargeant, Angie Herrington, prospect research, stewardship, The Whiny Donor

January 3, 2019 By Helen Brown Leave a Comment

Hello, I’m your new donor. It’s time to make a change.

In my experience, donor research and stewardship go hand in hand. In fact, a little bit of research can take even the most routine stewardship efforts to a whole new level. This week, my colleague Angie Herrington describes a recent stewardship fail on the part of an organization she wanted to support for a lifetime. They lost her, though, and in this article she offers great advice to help guide nonprofits on the value of just doing a little research to keep donors close. ~Helen

Semper Fidelis Memorial Park, photo by Ron Cogswell

A year ago, I lost a dear member of my family. Not long after, I knew I wanted to do something to remember her while helping another. This was going to be my first gift, a significant one for me monetarily and personally. After doing my research, I found my answer with a personalized paving stone memorializing our loss, honoring our longtime and dedicated doctor, and with a portion of the gift going to a hardship fund.

Within seconds of pressing send, I felt an unexpected and absolute high! The personal pride and joy made my heart swell and I was immediately thinking about my next gift. I remembered prospect strategy meetings and discussing a donor’s answer to the “what’s your passion” question. I finally had MY answer.

As a fundraising insider, I should not have been surprised by the following months. Several weeks later I asked about the timeline and if the doctor would be notified. A boiler plate acknowledgment letter was mailed.

Three months later I emailed and learned the order was delayed. Six months after I made the gift, I sent another email and was told it would be sent to the engraver any day now. It included a firm “we’ll contact you when it’s installed.” Ouch. [Read more…]

Filed Under: Campaign Success, Non-profit trends Tagged With: Angie Herrington, stewardship

November 23, 2017 By Helen Brown Leave a Comment

More Giving, Thanks to Thanks Giving

When I read this week’s featured article by Kathy Mills on the Apra-Carolinas website, I knew I had to ask share it with you today. Kathy is Senior Donor Identification Analyst at Wake Forest Baptist Medical Center, and I wanted you to read her description of the way that their prospect research and annual giving teams partner together.
They’re making relationship magic – joining their talents to give sincere thanks to donors, and it’s a great lesson – for this season and all year round.
Happy Thanksgiving to you and yours, and warm thanks to Kathy and the kind folks at Apra-Carolinas for allowing us to re-share this!

The Impact of Thanking Annual Fund Donors

When I was younger, my mother forced me to write thank you notes to anyone who had given me a gift for my birthday. It seemed like a chore at the time, but as an adult, I came to appreciate when I was thanked for sending a gift – and I certainly remembered those that never thanked me. Today, sometimes a simple “thank you” seems like a dying art.

As nonprofit organizations, it’s critical that we thank our donors promptly. That $25 annual fund donor could turn out to be a $25,000 donor in the future if he or she feels appreciated right from the start. But every organization sends a thank you letter. What if you took it one step further? [Read more…]

Filed Under: Campaign Success, Non-profit trends, Relationship management, Research Department Success Tagged With: Apra-Carolinas, Kathy Mills, stewardship, Wake Forest Baptist Medical Center

September 22, 2016 By Helen Brown 5 Comments

Interviewing Venture Capital and Private Equity Professionals

Sometimes secondary research just doesn’t cut it. As fundraising professionals, we all know it’s important for us to understand the context of our prospects’ lives. But as much as you can read about private equity, venture capital, and all the other finance-related professions, nothing beats actually talking with people in that industry to find out how they would like to be cultivated and stewarded. I’m particularly delighted this week to shine a light on a project that University of Chicago researchers, Amelia Aldred and Namrata Padhi, undertook to interview professionals in the finance industry. In this week’s article, Amelia and Namrata share the questions and answers about these professionals that we all want to hear. ~Helen

By Beyond My Ken - Own work, GFDL, https://commons.wikimedia.org/w/index.php?curid=17197007

The problem and our solution

In 2015, our prospect research team hit a wall when it came to understanding venture capital and private equity professionals. Like many of our research colleagues, our team read hundreds of articles about venture capital and private equity industries but we couldn’t find information specifically about venture capital and private equity professionals’ attitudes and behaviors regarding philanthropy, nor could we find information about compensation and wealth beyond a general industry overview.

Our solution? Change our research methods. Instead of reading, we directly interviewed venture capital and private equity professionals about their career path, compensation and wealth accumulation, networks, and how all of these factors affected their approach to giving. [Read more…]

Filed Under: Campaign Success, Non-profit trends, Researching Individuals Tagged With: Amelia Aldred, fundraising, HNW, HNWI, Namrata Padhi, private equity, prospect research, stewardship, venture capital

June 11, 2015 By Helen Brown 5 Comments

Act like it’s not our first time at the rodeo

John Paulson’s gift of $400 million to Harvard has released a surprising amount of ill-will and petty sniping around fundraising water coolers. Around our virtual instant-message water cooler, HBG Researcher Rachel Dakarian and I started talking about Paulson’s gift and donor intent (the inclination rating we discussed previously here on The Intelligent Edge). I asked Rachel to create an article covering our thoughts, so with thanks, I turn it over to her:

megaphilanthropy rodeo

You probably saw in the news recently that Harvard University announced its all-time largest donation: a $400-million gift from John A. Paulson to support the School of Engineering and Applied Sciences. [Read more…]

Filed Under: Campaign Success, Fundraising Ethics, News Tagged With: $400 million gift, Association of Fundraising Professionals, Donor Bill of Rights, donor intent, fundraising, Harvard University, John A. Paulson, John Paulson, Malcolm Gladwell, New York Times, Rachel Dakarian, stewardship, Washington Post

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David’s career in prospect research began in 2009, as a graduate research assistant at the Shippensburg University Foundation. In 2011, He became a development researcher for the University of Virginia. In 2015, David became assistant director of prospect research at the University of Baltimore, serving for 3 years. Recently, he was the director of development for Trees Forever. David Joined the Helen Brown Group as a research assistant in January 2020. He earned a B.A. in Theater at Indiana University of Pennsylvania and a M.A. in Applied History at Shippensburg University. David is a member of APRA and APRA Great Plains.

Kenny has worked in development since 1999 and has been involved in prospect research since 2002.

Prior to joining The Helen Brown Group, he was the director of donor and prospect research at the United Way of Massachusetts Bay. Kenny is a member of APRA and NEDRA.

Tara first began her career in development in 2002 supporting the Major Gifts department at Simmons College, and ultimately went on to serve as Assistant Director of Prospect Research. Since that time, she has also worked as a Senior Research Analyst at MIT, as Associate Director of Prospect Management and Research at the Harvard Graduate School of Education, and as Director of Development Research at Combined Jewish Philanthropies (CJP).

Tara originally joined the Helen Brown Group team in 2007 and served as a Research Associate and ShareTraining coordinator until 2008 – she rejoined the company as a Senior Researcher in 2013 and was promoted to her current role in 2018.

She has been an active volunteer with NEDRA for many years and served on the board of directors from 2010-2016. During her time on the NEDRA board, she served in many different roles, including terms as Vice President, Secretary, Chair of the Website and Technology Committee, Chair of the Volunteer Committee, and as Chair and Editor of NEDRA News. She is currently a member of the NEDRA Bootcamp faculty. In addition, Tara has also been involved as a volunteer with Apra, serving stints on the Membership Committee, Chapters Committee, and Bylaws Task Force.

Angie began her career in development in 1999 at Virginia Tech in Corporate and Foundation Relations and later in prospect research at the University of Connecticut Foundation.

A graduate of the University of Tennessee at Martin, her experience includes grants management at the University of South Carolina, program evaluation for South Carolina Research Authority and human resources analysis for Nissan North America.

She returned to development in 2007 and worked in various prospect research positions at Vanderbilt University, including Associate Director. She was named Director for Vanderbilt University Medical Center’s research office in 2015, and joined The Helen Brown Group in 2016.

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Josh began his career in development as the Phonathon Coordinator at Keene State College. He then worked at non-profit consulting firm Schultz & Williams in Philadelphia.

He started his research career at the University of Pennsylvania as a Research Assistant in 2005. He then moved over to the Wharton School of Business, where he became the Associate Director, Research and Prospect Management. Josh joined the Helen Brown Group in 2016.

Josh is also a Colorado licensed Realtor and graduate of Lehigh University.

In March 2017, Kristina joined the Helen Brown Group as a Research Associate. Before joining HBG, she was the Research Manager at Pratt Institute in Brooklyn and an Associate Manager of Prospect Research at City Harvest, a food rescue organization. Kristina started her non-profit career as a legal assistant at the Metropolitan Museum of Art in 2004.  She is a member of Apra and Apra Greater New York. She was Apra Greater New York’s Director of Programming from June 2014 to May 2016. Kristina graduated from The University of Chicago and the Bard Graduate Center.

Grace began her career in development in 2001 as Executive Assistant to the Chief Development Officer with Brigham and Women’s Hospital (BWH), a Harvard Medical School-affiliated academic medical center.

In 2003, she became a prospect researcher for the BWH principal and major gifts team and spent the next 11 years in various research positions with BWH, culminating as Assistant Director of Prospect Research. She has been affiliated with The Helen Brown Group since January 2014.

Heather began her career in 2002 as a prospect research coordinator for the Rocky Mountain Elk Foundation and then moved to Carroll College in 2004.

In 2005, Heather began working on her own as a freelancer and eventually started her own consulting firm, Willis Research Services, in 2007. She joined The Helen Brown Group in 2012.

Heather is a member of the Association of Professional Researchers for Advancement and the Montana Nonprofit Association.

Jennifer began her career in development at her alma mater, Wheaton College, where she was an administrative assistant for the major gifts department.

She joined The Helen Brown Group in March 2008. She earned a master’s degree in library science from the Southern Connecticut State University in May 2009. Jennifer is a member of APRA and NEDRA.

Rick has been a member of the Helen Brown Group team since 2005. Prior to joining HBG, Rick was director of research at St. Paul’s School in Concord, New Hampshire. Rick has worked in development since 1996, both in prospect research and major gifts fund raising. His experience includes the University of Vermont, Phillips Exeter Academy and St. Paul’s School.

Rick is past president of NEDRA and is a member of and frequent volunteer for APRA.

Josh began his career in development as the Phonathon Coordinator at Keene State College. He then worked at non-profit consulting firm Schultz & Williams in Philadelphia.

He started his research career at the University of Pennsylvania as a Research Assistant in 2005. He then moved over to the Wharton School of Business, where he became the Associate Director, Research and Prospect Management. Josh joined the Helen Brown Group in 2016.

Josh is also a Colorado licensed Realtor and graduate of Lehigh University.

Mandi has worked in prospect research and management since 2006. She began her development career as a research analyst in development research at City of Hope, an NCI-designated comprehensive cancer center in Los Angeles. From there, she became the manager of prospect development at Huntington Memorial Hospital, a community hospital in Pasadena, CA. Most recently, she was the associate director of prospect research and management at Occidental College, a private liberal arts college in LA.

Mandi has a BA degree in print journalism from Southern Methodist University and a master’s degree of library and information science from UCLA.

She joined the Helen Brown Group in May 2019.

Kelly began her career in development in 2008 as an administrative assistant in Major Gifts at Wheaton College.

In 2010, she became a research analyst at Dana-Farber Cancer Institute in the Division of Development & Jimmy Fund as part of the prospect identification team. Kelly joined The Helen Brown Group in 2013.

She is a member of APRA and NEDRA.

Jayme began her career in development in 2008 at the Rutgers University Foundation, where she spent the next seven years, first in prospect management and then prospect research. She spent several years at Monmouth University as their senior prospect research analyst, working with the fundraising staff, university president, and top leadership. She has worked as both a volunteer and consultant for non-profits in the areas of research and writing.

She earned a bachelor of arts degree from Drew University and a master of communication and information sciences from Rutgers University. She is a member of APRA.

Jayme joined The Helen Brown Group in April 2019.

Julie has managed finances for The Helen Brown Group since its founding.

In her spare time, she is an editor for the PBS series Masterpiece at WGBH. Julie was nominated twice for an Emmy award for her work on the PBS show Zoom.

Heather began her career in development in 2001 as a prospect researcher for National Wildlife Federation (NWF). She was with NWF for more than thirteen years, including nearly five years as director of research and analytics. Heather is a former secretary of the board of directors of APRA-Metro DC.

She joined The Helen Brown Group in October 2014.

David began his career in development at The Gunnery school in northwest Connecticut in 2011, where he worked in database management and prospect research. Subsequently, he joined the College of Saint Rose as a development research analyst before leading Albany Medical Center Foundation’s prospect research efforts as Associate Director of Prospect Research. He has a Bachelor’s Degree in Sociology from Siena College and is a member of APRA and CASE.

Michele began her career in development in 2012 when she joined the UC Berkeley corporate and foundation relations team as a development analyst. She spent a year and a half at Cal before returning to UC Davis as a prospect analyst. She was with the prospect management and relations team at UC Davis for almost three years prior to joining the research and relationship management team at George Washington University as a Senior Prospect Analyst in 2016.

Michele received her BA in creative writing from Florida State University and her MA in higher education leadership from CSU Sacramento. She currently resides in Northern Virginia, is a member of Apra International, and serves as the social media chair for Apra Metro DC. Michele joined The Helen Brown Group in July 2018.

Angie has worked in development since 2002, partnering with a wide range of nonprofit institutions. She began her professional career at Vanderbilt University in research and prospect development.

She has also worked with a number of community nonprofits in front-line fundraising, grant-writing, and event management. Angie holds an MPA in Nonprofit Management from the Indiana University Lilly Family School of Philanthropy and a BS in Journalism from Middle Tennessee State University. She resides in Nashville, Tennessee, and is a member of AFP Nashville and APRA MidSouth, where she has been active on the executive team.

She joined The Helen Brown Group in October 2015.

Maureen has been a part of the non-profit world since 1991. She started out in annual giving at Harvard Law School and continued her career as director of annual/special gifts at UC Santa Cruz.

In 1999 she made the switch from front-line fundraising to serve as director of prospect research/management at Bentley University and in 2001 began her role as administrator for the North American Foundation for the University of Manchester. She became part of the HBG team in September of 2011.

Helen has been a development professional since 1987. Her previous experience includes The University of North Carolina at Chapel Hill, the Albert Einstein Institution, Boston College, the Harvard School of Public Health and Northeastern University.

Currently she works with a variety of clients to establish, benchmark and re-align research departments; identify major gift prospects; and train researchers and other fundraisers through on-site and web-based training services.Helen is a former member of the board of the Association of Professional Researchers for Advancement (APRA) and is past president of the New England Development Research Association (NEDRA). In 2006 she received the NEDRA Ann Castle Award for service to the prospect research community.

Helen is Special Advisor on Fundraising to the North American Foundation for the University of Manchester and is a member of the board of directors of Factary Ltd. (Bristol, UK). She is a member of NEDRA, APRA, the Association of Independent Information Professionals (AIIP), Women In Development, the Association of Fundraising Professionals (AFP) and Researchers in Fundraising (UK).

Helen is a frequent speaker and has led seminars for a number of professional associations, including Action Planning, AFP, APRA, the Council for Advancement and Support of Education (CASE), NEDRA, RIF, the Planned Giving Council of Central Massachusetts, the Georgia Center on Nonprofits, the International Fundraising Congress and Resource Alliance.

Helen is also co-author (with Jen Filla) of the book, Prospect Research for Fundraisers (Wiley & Sons, 2013).